Question Type (1) Installation of Coupon Program q “I have XP on Internet Explorer 7 and the coupon will not download.”
q “I have a Mac and cannot seem to print the coupons from your website.”
q “Thank you for the coupon, unfortunately, I could only get as far as step 2 in the process…”
q “Can't install your printer so I can download the coupon.”
q “My computer is not allowing me to print your coupon.”
Answer Question Type (1)
· You do not have a supported browser or operating system. The Coupon Print Activator supports the following operating systems and browsers:
o Windows OS 2000, ME, XP and Vista when used with any of the following browsers: Internet Explorer 6.x,7.x and 8.x, or Firefox 2.x and 3.x.
o Mac OS 10 and above when used with any of the following browsers: Safari 2.x and 3.x, and Firefox 2.x and 3.x.
o The Coupon Print Activator is updated from time to time to meet newer versions and/or types of popular browsers, so please check back to see if support for your operating system and/or browser has been added. Coupon printing is not supported under Linux, Unix or Web TV platforms.
· If you are using a supported browser and operating system, there are still a variety of other settings that may prevent you from downloading and/or using the Coupon Print Activator to print coupons. Some of these conditions are:
o You are on a networked computer that does not allow plug-in downloads.
o You are running Windows 2000, XP Professional or Vista, and you do not have administrative rights to your computer, or are not logged in as the administrator to your computer. If you have administration rights, please login as the administrator and follow the instructions for your particular browser and operating system.
o If you are running a firewall application on your computer such as Norton Personal Firewall or McAfee Personal Firewall, the installation may not work. Please check the user guide to learn how to temporarily allow for browser plug-in installations and provide permission for the Coupon Print Activator to communicate over the Internet.
o You have pop-up blocker on either your browser or separate security software that prevents you from seeing the browser pop-up to install the Coupon Print Activator plug-in.
If none of these reasons apply, please try installing the Coupon Print Activator again using the following steps:
Installation Steps for Internet Explorer 7 for Windows Operating Systems XP and Vista:
1) Ensure your security and privacy settings are set at "Medium" or lower. At the top of your browser, please go to "Tools", then "Internet Options", then "Security". Your settings should be at "Medium" or lower.
2) Ensure that your browser has pop-up blocking turned off, and cookies are enabled.
3) After clicking the "Print Coupon" button, the browser will display a yellow information bar on the top of the window frame.
4) The Coupon Print Activator plug-in is an Active X control, and in order to download it, you must click the yellow bar and choose "Install Active X Control" in the drop down menu.
5) Once you have accepted this option, a security popup will appear with the options to "Install" or "Don’t Install". Choose the "Install" option and the Coupon Print Activator plug-in will automatically download and install.
Installation Steps for Firefox 3.0.X on Windows Operating Systems XP and Vista:
1) Ensure that your browser has pop-up blocking turned off, and cookies are enabled.
2) Next, click the "Install Coupon Print Activator" button when it is displayed on the "Install Coupon Print Activator" page
3) You may then see a yellow information bar at the top of your browser about installing software on your computer. Click the "Edit Options" on the right of this message to allow permission to do so.
4) Once the "Allowed Sites" window appears, click the "Allow" button, and then click "OK" at the bottom of the window.
5) Next, click the "Continue Installation" button.
6) You will see the software installation window, and when displayed, click the "Install Now" button at the bottom of that window.
7) Once installation is complete, you will see the "Extensions" window. Simply close that window and print the coupon by clicking "Print Coupon".
Installation Steps for Safari 3.x or Firefox 3.0 for Macintosh OSX Operating System
1) Ensure that your browser has pop-up blocking turned off, and cookies are enabled.
2) You will need to give permission to your web browser to run the Coupon Print Activator applet. Click the "Trust" button when it is displayed on the applet install page
3) Once installation is complete, you will be able to print your coupon.
Question Type (2) Operating System Support
q “I have Linux (Fedora 10). I can’t print these coupons. It's not fair.”
q “I have the latest version of Internet Explorer and I can’t print. Where can I get a version that I can print from?”
Answer to Question Type (2)
At this time, we support the following operating systems and browsers:
· Windows OS 2000, ME, XP and Vista when used with any of the following browsers: Internet Explorer 6.x ,7.x and 8.x, or Firefox 2.x and 3.x.
· Mac OS 10 and above when used with any of the following browsers: Safari 2.x and 3.x, and Firefox 2.x and 3.x.
· Coupon printing is not supported under Linux, Unix or Web TV platforms.
The Coupon Print Activator is updated from time to time to meet newer versions and/or types of popular browsers, so please check back to see if support for your operating system and/or browser has been added. “Beta” operating systems and/or browsers are not supported):
If you have a compatible operating system, you can download a supported browser from the following sites:
Question Type (3) Plug In Problems
q “Unfortunately my office computer will not let me download the coupons…”
q “I don't have Internet access at home and my local library printer doesn't print coupons….”
q “Thanks for thinking of me, but this is my work computer and it will not allow me to install the coupon hardware…”
Answer to Question Type (3)
Through we endeavor to make our coupons available to as many our valued consumers as possible, there are certain limitations.
The ability to install the Coupon Print Activator plug-in through a supported computer operating system, browser and printer is a requirement to print our coupons.
Question Type (4) Coupon Activator Dislike
q “What is with the 2 step nonsense just to print out a coupon? I can't print it out at work since the computers are locked down, I can't download it at Kinko's.... I have no printer at home. Why not have just a simple printout page?”
q “I went to print the coupon and was disappointed that I had to down load a print coupon activator. Why? We are very leery of down loading different things because of the potential risk. It would be easier to just print.”
q “I was so excited to have a coupon...but unable to print unless I download "coupon activator" ... no thanks... I'm not willing to download "anything" just to get a coupon.”
Answer Type (4)
We would first like to assure you that the Coupon Print Activator does not install any form of spyware or adware or collect any personal information about you. Given that our coupons are often quite valuable, we require secure controls for their distribution and printing. The Coupon Print Activator provides one of such controls for accessing and printing coupons. It is also designed to optimize the graphics on the printed coupon and allow the coupon barcode to be scanned more easily at the cash register.
It takes very little time to download, and will complete installation automatically. Plus, once installed, it will enable you to print future coupons without the need for additional downloads.
Question Type (5) Unsupported Printers
q “I would not have been able to accept your offer as you all said that you didn't accept my printer so I couldn't have printed it out if I wanted too.”
q “It won't let me print to any of my computers: We're Sorry You are trying to print to a device that is not valid for printing coupons. Please check your printer setting to make sure your default printer is a regular printer and has paper…”
q “I don't have access to a printer, is there any way I can get coupons by mail?”
Answer to Question Type (5)
If the Coupon Print Activator plug-in was installed properly, your operating system and browser are supported, and you have not exceeded the coupon print limit, but your coupon did not print, please be aware of the following:
· If you have multiple printers connected to your computer, often as part of the network, you may want to check and see if your current default printer is the printer where you expected to get your coupon print out. You can check this setting in your Control Panel/Printers and Faxes on Windows computers, and in your System Preferences/Print Fax on Mac computers.
· You may not print to fax machines or file-based printer (e.g., Adobe Acrobat) or other programs that create PDFs or image files.
· Please check your printer setting to make sure your default printer is a regular printer. If you have a multi-function printer (fax, copy, print), please make sure that the 'Printer' is set as the default function on your computer.
Question Type (6) Printing Problems
q “At the completion of the download, it said something to the effect of "thank you, your coupon has printed". Well, it didn't print…”
q “My coupon did not print (my printer was off when the coupon downloader installed) When I tried again it would not let me reprint. Will I be able to get a coupon?”
q “My coupon did not print even though I downloaded your coupon printer.”
q “Can't print coupon! It says it printed but nothing happens!”
Answer to Question Type (6)
If the Coupon Print Activator plug-in was installed properly, your operating system and browser are supported, and you have not exceeded the coupon print limit, but your coupon did not print, it may be because you have encountered a print limit: our coupons are limited to one print per consumer per month.
Please come back next month to print your coupons again.
Queston Type (7) Retailer Acceptance Issues
q “The store that I frequent will not honor coupons printed on the computer.”
q I'd like to receive coupons by mail for your milk and yogurt products. My grocery stores do not accept printed coupons.”
Answer to Question Type (7)
There have been occasional instances of certain retailers not accepting legitimate Internet coupons, probably because at one time some of those retailers were worried about coupon misuse. Often the issue is only with a specific store, and not a corporate policy. Today, however, most retailers do accept valid Internet coupons produced with proper print-controlled coupon technologies such as ours. In fact, many retailers post their coupon acceptance policy on their web site, and provide you the opportunity to contact their customer service group to let them know you wanted to use your valid coupons at their store.